These general terms and conditions apply to your purchases on, and your use of, the website www.elregalostore.com. The terms and conditions constitute an agreement between you and ELREGALO, By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully prior to using our site.
Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.
Shipment and delivery
ELREGALO cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. NOTE: Customs and VAT are not included outside the EU.
The shipment and your responsibility
If you wish to check the status of your shipment, please contact us at Contact@elregalostore.com and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. ELREGALO is not responsible for situations where the shipment has been returned to ELREGALO due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.
Exchanges and returns
ELREGALO offers 14 days' full refund. Please note: engraved products can not be returned. Full refund applies only if the product has not been used and its conditions are like new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, ELREGALO is entitled to establish a deduction amount for the decline in value, or to deny the return. The right of cancellation does not apply to sales products. When making a return, . ELREGALO is not responsible for any late payment fees.
ELREGALO reserves the right to cancel an order, without further notice. ELREGALO reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.
The best way to get in contact with us is by e-mail: Contact@elregalostore.com