How do you send my order?
Depending on where you are spreading your magic in the world, you will be able to choose between different options of delivery. We use partners like DHL, UPS, Aramex and others.
How much is the shipping fee?
The cost of your delivery depends on which shipping option you choose. You will see all our amazing shipping options in the checkout process.
How fast is the delivery time?
The delivery time also depends on which shipping option you choose. You will see the delivery time for each shipping option in the checkout process.
How do I make a return?
A return form is included in your order. This is what you do if you want to make a return;
Fill out the return form and attach it inside the package, along with the products you wish to return.
Peel off and attach the return label to the outside of the package.
Simply post the package in the nearest mailbox.
Returns are normally processed and refunded within 10-14 days from the day you send it back.
I've returned the package, what's next?
Within 14 business days (about 2 week) from receiving your return package, we'll contact you with more information about when you expect to receive the refund. Usually, the return shipping time is 3 working days. If you have trouble understanding the instructions, please reach out to our mail and one of our staff will answer your question as soon as possible.